Privacy Policy + Refunds

Privacy Policy + Refunds

Privacy Statement
Thompson And Redwood is committed to protecting your privacy and developing technology that gives you the most powerful and safe online experience. This Statement of Privacy applies to the Thompson And Redwood website and governs data collection and usage. By using the Thompson And Redwood website, you consent to the data practices described in this statement.
Collection of your Personal Information
Thompson And Redwood collects personally identifiable information, such as your e-mail address, name, home or work address or telephone number. Thompson And Redwood also collects anonymous demographic information, which is not unique to you, such as your ZIP code, age, gender, preferences, interests and favorites.
There is also information about your computer hardware and software that is automatically collected by Thompson And Redwood. This information can include: your IP address, browser type, domain names, access times and referring Web site addresses. This information is used by Thompson And Redwood for the operation of the service, to maintain quality of the service, and to provide general statistics regarding use of the Thompson And Redwood Web site.
Please keep in mind that if you directly disclose personally identifiable information or personally sensitive data through Thompson And Redwood public message boards, this information may be collected and used by others. Note: Thompson And Redwood does not read any of your private online communications.
Thompson And Redwood encourages you to review the privacy statements of Web sites you choose to link to from Thompson And Redwood so that you can understand how those Web sites collect, use and share your information. Thompson And Redwood is not responsible for the privacy statements or other content on websites outside of the Thompson And Redwood and Thompson And Redwood family of Web sites.
Use of your Personal Information
Thompson And Redwood collects and uses your personal information to operate the Thompson And Redwood website and deliver the services you have requested. Thompson And Redwood also uses your personally identifiable information to inform you of other products or services available from Thompson And Redwood and its affiliates. Thompson And Redwood may also contact you via surveys to conduct research about your opinion of current services or of potential new services that may be offered.
Thompson And Redwood does not sell, rent or lease its customer lists to third parties. Thompson And Redwood may, from time to time, contact you on behalf of external business partners about a particular offering that may be of interest to you. In those cases, your unique personally identifiable information (e-mail, name, address, telephone number) is not transferred to the third party. In addition, Thompson And Redwood may share data with trusted partners to help us perform statistical analysis, send you email or postal mail, provide customer support, or arrange for deliveries. All such third parties are prohibited from using your personal information except to provide these services to Thompson And Redwood, and they are required to maintain the confidentiality of your information.
Thompson And Redwood does not use or disclose sensitive personal information, such as race, religion, or political affiliations, without your explicit consent.
Thompson And Redwood keeps track of the Web sites and pages our customers visit within Thompson And Redwood, in order to determine what Thompson And Redwood services are the most popular. This data is used to deliver customized content and advertising within Thompson And Redwood to customers whose behavior indicates that they are interested in a particular subject area.
Thompson And Redwood Web sites will disclose your personal information, without notice, only if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on Thompson And Redwood or the site; (b) protect and defend the rights or property of Thompson And Redwood; and, (c) act under exigent circumstances to protect the personal safety of users of Thompson And Redwood, or the public.
Use of Cookies
The Thompson And Redwood Web site use “cookies” to help you personalize your online experience. A cookie is a text file that is placed on your hard disk by a Web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you, and can only be read by a web server in the domain that issued the cookie to you.
One of the primary purposes of cookies is to provide a convenience feature to save you time. The purpose of a cookie is to tell the Web server that you have returned to a specific page. For example, if you personalize Thompson And Redwood pages, or register with Thompson And Redwood site or services, a cookie helps Thompson And Redwood to recall your specific information on subsequent visits. This simplifies the process of recording your personal information, such as billing addresses, shipping addresses, and so on. When you return to the same Thompson And Redwood Web site, the information you previously provided can be retrieved, so you can easily use the Thompson And Redwood features that you customized.
You have the ability to accept or decline cookies. Most Web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of the Thompson And Redwood services or Web sites you visit.

Security of your Personal Information
Thompson And Redwood secures your personal information from unauthorized access, use or disclosure. Thompson And Redwood secures the personally identifiable information you provide on computer servers in a controlled, secure environment, protected from unauthorized access, use or disclosure. When personal information (such as a credit card number) is transmitted to other Web sites, it is protected through the use of encryption, such as the Secure Socket Layer (SSL) protocol.
Changes to this Statement
Thompson And Redwood will occasionally update this Statement of Privacy to reflect company and customer feedback. Thompson And Redwood encourages you to periodically review this Statement to be informed of how Thompson And Redwood is protecting your information.
Contact Information
Thompson And Redwood welcomes your comments regarding this Statement of Privacy. If you believe that Thompson And Redwood has not adhered to this Statement, please contact Thompson And Redwood. We will use commercially reasonable efforts to promptly determine and remedy the problem.



Thompson and Redwood assume no responsibility for items lost or damaged in transit. A refund will be given if the item arrives not as described in the order. No refunds are given for a herb or blend that seemingly does not work for your horse or other animal. 

Please allow up to 10 days for delivery due to fluctuations in Australia Post postage times. 
If you have any further questions, please contact us.


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